REFUND POLICY

 

Your satisfaction is important to us. Therefore, at Hostedo we do our best to make you feel comfortable ordering from us.

SSL Certificates

Hostedo includes a 15-Day Full Money Back Guarantee on all Symantec, GeoTrust, Thawte, RapidSSL, and Comodo SSL certificates ordered from our website. During this 15-day period, you can cancel your order for any reason from within your Client Area by clicking the ‘Manage’ button for the certificate you want to cancel, and then click the ‘Cancel’ button and just let us know that you require a refund. The refund will be processed within 7 days, usually in 2-3 business days.

Hostedo prides itself in the excellent support and always wants you to be completely satisfied when it comes to our SSL certificate solutions. If you are considering a refund/cancellation or need help, you can always discuss your options by contacting our Support Team at support@hostedo.com, by opening a ticket here, or via Live Chat prior to your cancellation. Our experts can solve your problem, walk you through the entire process or help clear up any confusion.

Shared hosting

We offer 30 day money back on all of our hosting plans. If you are unsatisfied with our hosting, simply request a refund and we will cancel your subscription and refund you within 3 working days. This 30 days money back policy does not apply to hosting renewals. 30 days are only counted from the start date of your hosting plan subscription.

Domains

We do not offer refund for any of the domain name services, also nder no circumstances we will issue a refund for domain registration, domain transfer or domain renewals.


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